Meriden 01/31/18 – Franciscan Ever There Care announced today that it received the distinguished Best of Home Care –Leader in Excellence Award from Home Care Pulse, the leading firm in quality assurance for home care. The Leader in Excellence Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 15 or more quality metrics. As a Leader in Excellence, Franciscan Ever There Care is now ranked among the top 4-5% of home care providers participating in the Home Care Pulse Satisfaction Management Program.
This accomplishment demonstrates Franciscan Ever There Care’s long-term dedication to excellent care and quality improvement. To qualify for this award, 10% of Franciscan Ever There Care’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, Franciscan Ever There Care received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, etc. Using feedback from clients and employees, as well as quality benchmarks from Home Care Pulse, the Franciscan Ever There Care management team set goals to reach the highest level of excellence possible.
“As a faith-based mission-driven Agency, I am a firm believer that our dedicated caregivers are the true human extension of that mission. This process which we (with our friends at Home Care Pulse) measure our effectiveness, has brought to the forefront that our services not only meet our client’s daily needs but also touch their hearts as well. It is truly gratifying in knowing that you are part of something larger than yourself,” says Christopher LaRiviere, Franciscan Ever There Care’s Executive Director
The Best of Home Care – Leader in Excellence Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.
“Our goal at Home Care Pulse is to empower home care businesses to reach their goals and deliver the best home care possible,” says Aaron Marcum, CEO and founder of Home Care Pulse. “We are happy to recognize Franciscan Ever There Care as a Leader in Excellence. We’ve been impressed by their commitment to their clients and caregivers, as well as the quality of the overall care they provide. They really stand out in their market as a top home care provider.”
To find out more about Franciscan Ever There Care’s commitment to excellence, please visit www.evertherecare.org or call 203-630-2881.
About Franciscan Ever There Care
Franciscan Ever There Care was founded in 2010. We are a Catholic non-profit organization operated by the Franciscan Sisters of the Eucharist. We are the only faith based Homemaker/Companion Agency in CT and we care for individuals of all faiths or no faith. We believe in the dignity of the human person and the sacredness of human life.
About Home Care Pulse
Home Care Pulse is the home care industry’s leading firm in satisfaction research and quality assurance. On behalf of home care businesses across North America, Home Care Pulse gathers unbiased satisfaction ratings from clients and caregivers and detailed feedback to ensure the best in-home care possible can be provided. Powerful online reports allow businesses to identify needs and take action to increase satisfaction, reduce caregiver turnover, and address client needs. For more information, please call Home Care Pulse at (877) 307-8573 or visit homecarepulse.com.